FAQ’S
Q: I want to take my vehicle to Heyward Allen Collision Center but my insurance company said that I have to take it to their preferred shop, is that true?
A: NO! You have the right to take your vehicle to the shop of your choice. It is against the law for an insurance company to tell you where to get your repairs completed.
Q: My insurance company said that if I used your shop would not have a warranty, is that true?
A: NO! Insurance companies often state this but Heyward Allen offers a warranty that meets or exceeds any offered by the insurance company’s preferred shop.
Q: Does your shop use new factory parts?
A: YES! Heyward Allen prefers to use new factory (OEM) parts for all repairs. Your insurance company may only pay for aftermarket (A/M), like kind and quality (LKQ). rebuilt , reconditioned or recycled(used) parts. Please check with your estimator if you have any questions.
Q: How long will you have my vehicle?
A: Your estimator will give you a time frame based on the initial estimate. Keep in mind that there is often hidden damage that is discovered in the repair process. This can delay repairs while waiting on additional parts and/or insurance company’s approval. We make every effort to repair your vehicle as quickly as possible while doing a safe, quality repair.
Q: What do I have to pay?
A: It is the insurance company’s responsibility to pay each claim less the deductible stated in your policy if you are using your insurance. If you are a claimant on another person’s policy they should pay the entire claim according to their guidelines. Any deductible or betterment is paid to Heyward Allen Collision Center directly.
Any additional work approved by you that is not covered by the insurance claim is also due at time of pick up.
In all situations it is the customers responsibility to provide payment at time of pick up. It could be in the form of the original insurance check, personal check, cash or credit card. Insurance checks need to be endorsed by all payees, including lien holders. Taking care of this ahead of time will prevent delays when trying to pick up your vehicle. If your repairs are completed under one of our DRP arrangements with an insurance company you will be asked to pay any deductible that applies and sign a document for us to receive payment from that company.
Q: What about a rental car?
If you have rental coverage on your policy your insurance company will cover the cost based on the limits stated in your policy. Check with your insurance agent on your particular details. Just because you have “full coverage” does not necessarily mean that you have rental car coverage.
If you are a claimant the responsible insurance company will cover your rental
Heyward Allen does not provide rental vehicles and are not involved in the billing process. We will update the rental agency with the status of your repairs and completion dates.
