This was my 20,000 mile scheduled maintenance. Also, the moonroof gasket was coming loose and it was replaced under warranty. The service department seemed very busy, so it took longer than I had planned for (almost 3 1/2 hours). Considering I live just over an hour from Athens, it pretty much shot the day. Overall, I am pleased with the dealership. The purchase 10 months ago went very smooth and my 10,000 service only took one hour.

My 1st 6 month service went quickly & informative

Yall buckle up for this ride. It started with the collision center after my dear corolla was smacked with a deer (no pun intended). This came at the worst time as next month I'm starting school again and work, and definitely needed a car. From Joy Lee who was so nice and speedy with her team getting my old car evaluated, even as it was deemed totaled by insurance. Everything was basically done within the week. Her team is no joke and they don't play, literally in one business day already took the car down and found everything wrong. Truly speedy! Taking a huge step in my life and needing a car right when my corolla was totaled was truly stressful. I have to give a shout-out to specifically JR Wynn!! I was probably his most annoying customer this year. I basically spent hours on the phone with him asking a million questions and having him compare a bunch of different cars. He didn’t rush me once and was super patient the entire time, and eventually helped me find my beloved Tacoma. If you are going to the Heyward Allen in Athens, you seriously need to ask for JR Wynn, can't stress it enough. Even the details he knows about every car, I mean he's an encyclopedia at this point. Extra thanks as well to Kelvin Lee for helping me with the application and securing a great deal for my car. I know the rumors that dealerships are ruthless when it comes to contracts, not my man Kelvin, this is the guy you need. He understands where you come from and is willing to work with you and your family's situation. Thank you all at Heyward Allen Toyota, here in Athens, for truly helping me during one of the most stressful months I've had this year.

So far I've been with Toyota for about 6 months and have been very impressed with their customer service and the quality of their vehicles. So far it's been a wonderful experience.

Cody was our service advisor per my wife. She said he was so understanding and went out of his way on understanding what my husband wanted done. Your company needs to hold on to him because he is an excellent asset to your dealership.

Disappointed that they didn’t do the services that were scheduled, even though I brought it in on the scheduled time

Staff were top tier from start to finish and went above and beyond to ensure I got my dream car. Special shoutout to Erica and Zach for being so incredibly helpful and just plain awesome!!!

Bought a new 2026 Rav4

Ming, Phil, & Tony did a great job helping me get the car I wanted the way I wanted it and offering a fair trade in value. Great job by the team!

Scott was awesome!

10 out of 10 Rockstar service!!

They did the rotation and changed the oil within an hour and a half. I'm happy with the oil.