If you don’t see a particular service, click on Contact Us and complete the form. We will gladly answer any questions you may have. If you’d like to visit our shop in person, click on directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
For more information on the your rights as a consumer you can also visit, www.crashrepairinfo.com
For us, customer satisfaction is based on years of experience. As our customer, you will receive the finest quality repairs available, guaranteed in writing.
We are ready and willing to answer all of your questions concerning the estimating or repair process. Our professional staff will assist you with your insurance company. Their training assures you of quality repairs placing your satisfaction first.
Our policies and standards are designed to provide prompt, competent, courteous and professional service to our customers.
Our philosophy, as professionals, is to exert every effort to eliminate problems before, during and after the repairs are made.
Modern Facilities, the most advanced equipment, trained craftsmen who care, factory compatible paints, and our written warranty add up to your satisfaction.
We want your visit to our body shop repair facility to be a positive experience, and we will work toward that goal.
Thank you for the opportunity to earn your business.
The Limited Warranty below is presented for information purposes only. Please see Heyward Allen Body Shop for full details and up to date information.
This is a fragmented seven-part Limited Warranty and stipulations pertained to each fragmented part are stated hereafter:
ALL WARRANTIES implied by law, including the warranties of merchantability and fitness for a particular purpose, are hereby limited to the warranty period herein and shall expire at the end of such period.
This WRITTEN WARRANTY shall not be varied, supplemented, qualified or interpreted by any prior course of dealings. This WRITTEN WARRANTY shall be null and void if the repair is altered, adjusted or tampered with by any person not authorized by the above named shop. This WARRANTY is not transferable.
The Limited Warranty above is presented for information purposes only. Please see Heyward Allen Body Shop for full details.
Q: My insurance company said that if I used your shop, they would not issue a warranty. Is that true?
A: The warranty is issued by the facility that completes the repair. Heyward Allen Body Shop offers a warranty that meets or exceeds any offered by insurance companies
Q: Does your shop use new factory parts?
A: YES! Heyward Allen prefers to use new factory (OEM) parts for all repairs. Your insurance company may only pay for aftermarket (A/M), like kind and quality (LKQ), rebuilt , reconditioned or recycled (used) parts. Please check with our estimators or your insurance company if you have any questions.
Q: How long will you have my vehicle?
A: Our estimators will give you a time frame based on the initial estimate. Keep in mind that there are often hidden damages that are discovered during the repair process. This can delay repairs while waiting on additional parts and/or insurance company’s approval. We make every effort to repair your vehicle as quickly as possible while doing a safe, quality repair.
Q: What do I have to pay?
A: It is the responsibility of the insurance company to pay each claim less the deductible stated in your policy, if you are using your insurance. If you are a claimant on another persons policy, they should pay the entire claim according to their guidelines. Any deductible or betterment is paid to Heyward Allen Body Shop directly.
Any additional work approved by you that is not covered by the insurance claim is also due at time of pick up.
In all situations it is the customers responsibility to provide payment at time of pick up. It could be in the form of the original insurance check, personal check, cash or credit card. Insurance checks need to be endorsed by all payees, including lien holders. Taking care of this ahead of time will prevent delays when trying to pick up your vehicle. If your repairs are completed under one of our Direct Repair Program (DRP) arrangements with an insurance company you will be asked to pay any deductible that applies and sign a document for us to receive payment from that company.
Q: What about a rental car?
A: If you have rental coverage on your policy your insurance company will cover the cost based on the limits stated in your policy. Check with your insurance agent on your particular details. Just because you have full coverage does not necessarily mean that you have rental car coverage.
If you are a claimant the responsible insurance company will cover your rental, Heyward Allen Toyota offers rental vehicles through the Toyota Rent-A-Car (TRAC) program. Learn more about the TRAC program.
For more information on the repair process you can also visit, www.crashrepairinfo.com
We are currently updating our Specials. Please check back soon.
2910 Atlanta Hwy, Athens, GA 30606