FAQ – BDC Service


Service Department FAQs


If I’m unable to schedule an appointment, do you take walk-ins?
• We highly recommend having a scheduled check in time so your vehicle can be seen in a timely manner, however we do take walk-ins on a daily basis. As a walk-in, we recommend to drop the vehicle off and not wait, since we cannot guarantee how long it will take to get to your vehicle until you are getting checked in by a service advisor.

Do you have loaner vehicles?
• We do not have loaner vehicles, however we do have rental vehicles available at a discounted rate for our service customers. Please call our rental department for availability and requirements to rent a vehicle, 706-369-5020, ext 805.

Do you schedule appointments on the weekends?
• Saturdays we are open 7:30am to 3:30pm and it’s walk-ins only, we do not schedule on Saturdays. We are closed on Sundays to be with family.

I have a safety recall on my vehicle. What do I do now?
• Please call the service department with your 17 digit VIN of your vehicle readily available. They can look up your vehicle through the Toyota National Database. They will also let you know if parts need to be ordered because most recall parts are VIN specific.

How do I know if I have an open Safety Recall?
• Input your 17 digit VIN to this website: https://www.toyota.com/recall

How often should I bring my vehicle in for regular maintenance?
• Toyota recommends to bring your vehicle in for regular maintenance every 5k miles or 6 months, whichever comes first. Customers with conventional oil will have an oil and oil filter change every 5k miles whereas customers with synthetic oil will have an oil and oil filter change every 10k miles or one year, whichever comes first. Tire rotations are recommended every 5k miles or 6 months for every vehicle.

What does (insert picture of maintenance required light) mean?
• This means regular maintenance (oil change and/or tire rotations) are due. It does not mean there is something wrong with the vehicle.

What does the symbol (insert picture of low tire pressure light) mean on my dashboard?
• This is the low tire pressure light. If the light is on, one or more of your tires may have low air pressures. Please stop by the service department at your convenience and we can check your air pressures. If the light is flashing and then stays on, there’s a good chance one of the sensors may not be working correctly. Please call the service department to schedule a date and time for us to diagnose the sensors.

I have a flat tire. What should I do? Do I need an appointment?
• We consider flat tires as an emergency, so we recommend to come in as soon as you can for us to look at your tires.

Do you replace windshields?
• Unfortunately, we do not replace front or rear windshields at this time.

Do you wash and vacuum/detail vehicles after getting service?
• Unfortunately, we do not have a detail service for our customers. We are looking into having a service like this soon to offer to our customers.

Do I have to wait at the dealership while my vehicle is in service?
• We highly recommend dropping off your vehicle while in service whether you have an appointment or come in as a walk-in. We do have a first come, first serve courtesy shuttle that can bring you anywhere within a 15 mile radius of the dealership and pick you back up. We also have an option where we can come and pick-up your vehicle and then drop it back off to you if you live within a 15-20 mile radius of the dealership. Please call the service department if you would like to know more about this option at 706-369-5020, option 2. This option is not available to schedule online

What’s the difference between a Safety Recall and a Customer Support Program/Warranty Enhancement Program?
• Toyota Safety Recalls have no expiration date and can be completed no matter the mileage. Customer Support/Warranty Enhancement Programs do have a mileage and/or expiration date that Toyota will pay for the fix.

What is the point of scheduling an appointment, if you take walk-ins as well?
• We do take appointments as precedence over walk-ins. Walk-ins will have a longer wait time, than appointments.

What is the difference between (insert maintenance required light symbol) and (insert check engine light picture)?
• (Maintenance required light) means it is time for your regular maintenance whether it’s for an oil change and/or tire rotation. (Check Engine light) means we would have to perform a diagnostic to see what is triggering this light to be illuminated.

Does my extended warranty cover oil changes? What does my extended warranty cover?
• For any warranty questions, we recommend you give us a call at 706-369-5020, option 2, since there are many different warranties one can purchase.

I have a Lexus. Can I get it serviced at Toyota for regular maintenance/recalls/warranty work?
• We would be happy to perform regular service on your Lexus vehicle. However, since we are not a certified Lexus dealership, we are unable to perform any recalls and/or warranty work. The closest Lexus dealership to Athens, GA would be Hennessy Lexus in Gwinnett.

Do you service other makes of vehicles, not just Toyotas?
• We would be happy to perform regular maintenance on any makes of vehicles, not just Toyotas. If you need an oil change or tire rotation, we are here to help!

What do I need to rent a vehicle from Toyota?
• To rent a vehicle from Toyota, you will need: Your own full coverage insurance including comprehensive and collision
• Valid Driver’s License
• 21 years of age
• Bank issued credit/debit card

• Please call our rental department with any questions at 706-369-5020, ext 805.

My dash reads “low key battery.” Do I need to make an appointment for this?
• This means the battery in your key fob (what you use to lock and unlock your door) is low. You can stop by the parts counter at your convenience and we would be happy to change the battery out for you.

How long will my appointment take?
• The service advisor that checks you in once you are here will be able to let you know an estimated time.

Dealer Info

“Though we’re with family on Sundays, we’re always here for you” – Click to Chat

Phone Numbers:Sales Hours:
  • Mon - Fri8:30 AM - 7:00 PM
  • Sat8:30 AM - 6:00 PM
  • SunWith Family
Service Hours:
  • Mon - Fri7:30 AM - 6:00 PM
  • Sat7:30 AM - 3:30 PM
    (Walk-in Only)
  • SunWith Family
Parts Hours:
  • Mon - Fri7:30 AM - 6:00 PM
  • Sat7:30 AM - 3:30 PM
  • SunWith Family
Body Shop Hours:
  • Mon - Fri8:00 AM - 5:30 PM
  • Sat - SunWith Family
Rental Center Hours:
  • Mon - Fri7:30 AM - 5:30 PM
  • Sat7:30 AM - 3:00 PM
  • SunWith Family

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(706) 549-7002

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2910 Atlanta Hwy • Athens, GA 30606

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Today's Hours:

Sales: With Family

Service: With Family

Parts: With Family

Heyward Allen Toyota 33.9470196, -83.4395369.