Customer Testimonials
We had a great experience working with JR! He took the time to understand exactly what we were looking for and helped us find the right truck for our family. He was very responsive, communicated well throughout the entire process, and was extremely knowledgeable and informative. He made sure we had the information we needed and made the experience easy and enjoyable. We truly appreciate his help and would definitely recommend JR to anyone looking for a vehicle. Thank you for helping our family find the perfect fit!
JR is the best! Took amazing care of my husband and I. If you go here, ask for him!
Very good
Staff pleasant. Efficient with appt time and wait was great.
I had a great experience at Hayward Allen Toyota in Athens, GA! I was very pleased with the service I received. The staff was friendly, professional, and helpful throughout the entire process. Everything went smoothly, and I truly appreciated the excellent customer service. I would definitely recommend them!
Melvin was so helpful and knowledgeable when we recently purchased a new vehicle. He helped us every step of the way and made the process easy and straightforward
Just purchased a Prius here and the service was great, very streamlined. I was in and out in less than 2 hours. JR and Drek were very thorough and friendly. I’d definitely recommend this place if you’re in the market for a vehicle!
Great customer service from start to finish. They really took the time to figure out what I needed and wanted.
Very professional and knowledgeable staff. They take care of all your requests. They communicate well and keep you updated when you take your vehicle in for service.
2 hour and 45 minute wait for an oil change and tire rotation.
They are always friendly and quick.
You guys are fast and get the job done.
Excellent and professional service. Great communication. Jacob did a wonderful job making sure my beloved 4Runner was in great shape when I picked her up!
Great customer service
Just had my first service on the 2026 RAV. It was very smooth, straightforward and convenient. Tracking progress in real time online was very helpful too.
Absolute best service imaginable! I was told not to trust car salesmen but they were so helpful and did everything they could to help me out! Shoutout to Shad and Jose!
Thank you to Rico Mack for getting me in and out ! Great customer service !!
Everything went beautifully as per usual. But part of the service was to replace one of the low beam headlights. They replaced the one side with a different color light, so now I look like a cooked potato driving down the road. :/
Had my car in for 10,000 mile maintenance and recall notice...everyone we had contact with with super nice, extremely professional and explained everything.
Great job by everyone involved with my visit. Just my first oil change and was having problem with roof rails. New rails were ordered and I’m already scheduled for roof rail install. 👍
Bought a 2027 Toyota Camry from Heyward Allen Toyota. JR was just Awesome to deal with. He was great communicating with me thru text/emails. I live out of town. We were able to close the Deal on Camry same day. Thanks for making it so easy!
There are many positive words in the English Language to describe my experience with your Sales Consultant Chris Maughon. The following are just some that describe this delightful person. Professional, Polite, Enthusiastic, Knowledgeable, Patient, Good Listener and Competent. Finally, Chris represents Heyward Allen with great respect. He embodies all that is great in a Sales Representative. It was my pleasure to deal with Chris on Tuesday November 3rd to buy my beautiful new Toyota Highlander. Sincerely Renee S. Sweeney
Brett Self was very helpful and took care of the service.
Clean, fast efficient.
Very nice facility with nice staff, but the service department recommended I use a privately owned local shop for my Tundra because it was over 15yrs old and they were unable to diagnose my transmission problem but only confirmed there were transmission codes present and was told they only replace transmissions instead of diagnosing the problem. I was expecting to pay for a better diagnostic service and have been happy with there recommendation of another shop
15K service was performed in 45 minutes. From arrival to departure took about 55 minutes. Very pleased with how service was handled.
Had the best experience with this dealership. They worked with us and got us the best deal and a very short notice. Hugo, Chandler and Kelvin were all around awesome. Will definitely be back for any future car business I have. Thank you guys. From the Alley family.
Top notch dealership! Weldon Taylor our sales representative was exceptional!! He went beyond to make my buying experience easy. Highly recommend him and this dealership. Love my new car!!
Excellent and quick service. Really appreciate the video overview of the inspection and the coupons for reduced pricing service. When a dealer has service this good it makes you feel good when buying a vehicle from them.
Perfect and fast
The best dealership in the area! I appreciated that Chris M checked in with us about the current inventory to save us some time.
We’ve had great service out of the maintenance department on our fleet trucks at Small Town Pest Control. Brett Self always guides us right and gives up top notch service.
Entire process was seamless. Helpful, informative, and no pressure throughout the entire purchase process. Wouldn’t hesitate to recommend.
Always great customer service!!
This was my 1st visit for service and it was great! Timely, professional & easy! Service dept made a full video inspection, letting me see what they were reviewing. A few minor recommendations were made & I approved. The MOST helpful was Shelly, the shuttle, who made it possible to get on with my day instead of having to sit & wait onsite. HUGE plus for customer service!
After getting the run around from multiple dealerships, I was amazed at how great Melvin Roberts was to work with. He was able to get me exactly what we wanted and great pricing. I wouldn't hesitate to come back to Heyward Allen Toyota.
First class customer service. I didn't even have an appointment but they took my vehicle in for service right away. I was out and gone in less than one hour. Nice people!
I just purchased a 2026 RAV4 Limited and I can’t say enough wonderful things about this vehicle. I specifically was drawn to Toyota because I’m a former satisfied Toyota owner and because of the reputation that Toyota has for quality and reliability. Several years ago I had occasion to use the Heyward Allen service department and found them to be exceptional and it was instrumental in my deciding to purchase a new RAV4. Family members of mine recently purchased a Toyota from Heyward Allen and informed me that their sales person was Shad Kates. I previously bought a vehicle ... Read More Google - Oct 30, 2026
Excellent, thorough service and the shuttle makes it much Ch more convenient.
I give them 5 stars for work done, efficiency, knowledge, professionalism, environment, ability to get repairs done in a timely manner, and service from the awesome Service Advisor, Jacob. I give one star for having to get in line with my car, then being in line where I understood I was supposed to be and ignored. Then treated like a naughty stupid child for being in the wrong place. Instead of going ahead and checking me in, this employee made me back up, turn around and go get in line where I should have been in the first place ... and later, ... Read More Google - Oct 29, 2026
Had oil change took almost two hours.
Dropped my car off at 1:30 for regular service and a recall on the rear view camera. I was recommended new tires while in the shop. I approved new tires around 3:50. They notified me at 5:50, right before closing, that one of the tires would not go one and was defective. They didn’t have another tire in stock and said I’d have to come back for the 4th tire. The shop notified me they set up an appt for two days later at 3 pm to put on the 4th tire and finish the alignment. I’m here getting the 4th ... Read More Google - Oct 28, 2026
Very thorough explanation; easy, pleasant buying experience. I am completely satisfied and happy with SL Mitchell and Jeff Tallent.
Scheduled Appointment and still a 3 hr wait
Purchased a vehicle on 10/20/27. I am pleased enough with the vehicle and the negotiations for price were satisfactory.
However, after securing my own funding through my credit union and returning with the check, I waited 80 minutes to sit with finance and sign the paperwork for a deal that was already done. I was repeatedly told “any minute now” and “your next” and I believe this was handled very unprofessionally. Just tell people if finance is backed up. My wife and I could have gone to dinner instead of sitting in the dealership with a 2 year old wasting my time. It ... Read More Google - Oct 21, 2026
I would not give the dealership a one-star rating, as John Lee was genuinely helpful and professional throughout the process. My frustration and disappointment are directed at **Toyota as a brand**, not the dealership.
It is extremely disappointing that a relatively new Toyota vehicle can suddenly experience a navigation display failure, and the quoted cost to replace or repair the unit is approximately $2,500. I even found what appears to be the same part listed on Toyota’s website for around $1,400, only to be told that I cannot order it directly because the part must be compatible with my specific vehicle.
... Read More Google - Oct 19, 2026
I was very much disappointed at my visit! My appointment was replaced. I was given over to another salesperson, who didn't show me all of the points of my new car, how does the radio work, what are these buttons for no one shared! I and my friend drove 1 hour and 30 minutes to this dealership, I will not refer this Toyota dealer to anyone else because of my experience 😒 the salesman Phil should have kept my appointment with him! He went running around to see who will help me, what an experiences, I paid cash for my 🚘
Until there is a significant change in management, particularly within the Service Department, I cannot recommend this dealership. My personal experience has left me with serious concerns regarding the quality, accuracy, and accountability of its service operations. I believe customers should exercise extreme caution and independently verify that the work they are charged for is actually performed correctly and that the proper parts and fluids are used. In my view, the service I received was unacceptable and created unnecessary risk to my vehicle. Based on my experience, I would not use this service center again and would strongly advise others ... Read More Google - Sep 15, 2026
Left the cover on the floor the air filter in glove box off did not check it send pictures to service manager who deal with
Heyward Allen Toyota is this best dealership that I have ever worked with in all of my 40 years of having a vehicle!
Very professional!! It was an easy visit. They kept me informed during my entire service
These people say they want you to make an appointment for service but I’ve experienced even longer wait times with an appointment than without. I had an appointment at 12:30 and I got there at 12:00. I was having an oil change and an alignment. At 2:30 I asked my advisor what the issue was and he didn’t even remember that he was my advisor. That was a red flag. He went to check on my truck and 15 min later he said my truck had been finished 30 minutes ago but he dropped the ball. I think that was a lie and ... Read More Google - Aug 30, 2026
The service advisor was very thorough, helpful, and friendly. I can’t think of any way he could’ve been better but on the video of the technician explaining what she inspected and what she serviced, there was a major discrepancy. She lied and told me that she changed the cabin air filter. When the truck was delivered to me, I took out the cabin air filter and it was filthy and had all kinds of debris on top of it. I am very disappointed with the fact that she blatantly lied about what she did to my truck. I ... Read More Google - Aug 27, 2026
The customer service is not what it should be. I went to get my oil changed and they were really busy so I did expect to be there a decent amout of time. No one ever gave me an estimated time of completion. I was there for almost 3 hours and my service advisor never came to me to give me an update etc. During the inspecton part of my service, I got a service request for all of my spark plugs. It said they failed and needed immediate attention. My husband replaced all of them not even 6 months ago. When ... Read More Google - Aug 23, 2026
Cracked my center piece on my rim when I brought it to get service at 08/17/26
I have enjoyed purchasing cars as well as receiving excellent service for my vehicles from Heyward Allen for many years.
Great experience with Tim. No stress- great customer service- very helpful and knowledgeable. Thanks so much!
Best car buying experience ever. Every team member I encountered was very helpful and respectful.
Great service. Jacob was very good keeping me updated Helped me decide on tires. Because of length of recall offered a rental.
Drek is wonderful. Very informative and helped with all questions. Made our purchase run smooth. Thank you for your help and from shopping to seeing the sell completed.
I sold my 2023 Tacoma today to Hayward Allen Toyota. I worked with Erinn Giblin. She was professional, courteous and helpful in every way. I bought the Tacoma new from Hayward Allen and they serviced my truck for 3 years+. My entire experience has always been 5 Stars and Erinn is at the top of the list.
I ended up taking my car to a mechanic and getting it fixed cause just to diagnose it the price was ridiculous. My time was wasted basically. When I called, I was told that it was probably my air filter and that would be $53 and that included the diagnostics. But when I got there, I was told they Had to charge me $120 just to diagnose it. Needless to say I will be taking my car somewhere else from now on.
Unfortunately, I have rarely spent less than 2 hours here. However, yesterday I brought my car in for a scheduled appointment to get my headlights restored (cleaned) at 12:30. I arrived on time and they suggested I go ahead and get my oil changed as they could just do it at the same time and it would take an hour and half max. At 2:30 my vehicle status was sent to me as “ready for pickup.” I went to the service desk and the paperwork was not quite ready yet but they told me it should be brought up shortly. 45 minutes later I ... Read More Google - Jul 15, 2026
Great customer service. Chris M. was very knowledgeable and professional it was a pleasure working with him.
Great service! Friendly and accommodating. Kevin Winters is the best! Just got my third car from him!
The dealership provided high quality tires at a very good price, However, after only a few thousand miles The tires were out of balance. The installation included free, balancing and rotation as needed Unfortunately, the dealership was unable to get one of the tires to balance and required me to pay an additional $115 to perform specialized balancing It seems absurd to treat a customer who has purchased multiple vehicles from the dealership in this manner
Disappointed, but not surprised. Typical interaction as a woman trying to get my oil changed. I was taken aback after being charged nearly $100 for a basic oil change on a 4-cylinder vehicle. If you ask for a line item copy detailing shop charges be prepared to be met with blank stares. This feels less like customer service and more like taking advantage of customers who assume a dealership will provide fair value. I won't be returning, and I wouldn’t recommend their service department.
Excellent customer service. The best car buying experience I have ever had. I highly recommend this dealership.
Shad was fantastic with helping my husband and I purchasing our new car! I would recommend the dealership and Shad! Can’t wait to purchase our next car in a couple of years!! Thank you all for being fantastic!!!!
Have purchased 5 vehicles from this dealership. Fair and honest. Phillipe Cross was amazing to work with.
Went for a pre booked oil change appointment, waited three hours for them to tell me they weren’t able to do the oil change that day due to oil pan issues and was told I could come back another day to have the problem address and was quoted an absolute ridiculous price. I was also told I needed new wipers which I know was not true as I just replaced them less than 3 weeks ago. This is my second trip leaving dissatisfied with this dealership and I will not ever be doing business with them again.
Great service each time I visit. I look forward to many more years of business with Heyward Allen Toyota.
When you pull into the service line, prepare to be ignored for about 10 minutes while they huddle up at the center bay playing. Service writers speak to customers with zero sincerity. Witnessed an apology to one customer concerning something that they weren't able to fix. There was no emathy at all. It was like listening to a robot reading a script. I only saw one employee that didn't look miserable. Don't know who she was, but she smiled at everyone as she walked by the waiting area. Lasty, I didn't need an "inspection" performed ... Read More Google - Apr 18, 2026
Had a 4 wheel alignment. It took almost two hours.
Toyota invented lean processes yet this dealership takes 2 hours for a simple oil change. My appt was at 9:30, at 11:00, I get a text that my car is being inspected and by 11:30 they were finished. This has been my experience at this dealership for both of our Toyotas and the reason why we won’t buy another. Both cars were purchased when we lived in another state and only serviced by Toyota dealers. Since we’ve had them, they’ve been to 5 different dealerships and this is the only dealership where we’ve had to consistently wait this long. Yesterday, after ... Read More Google - Apr 10, 2026
JR Wynn was really helpful in making the most of my time in searching for my next car and choosing the option that was right for me.
Awesome experience with Eloy! He made the process super smooth. Will definitely recommend to friends!
Just bought a Camry yesterday and Drek Burton, Salesman, was excellent, providing answers to all my questions. He was very knowledgeable. Drek was Very helpful and courteous.. I definitely recommend him!
Excellent experience purchasing my vehicle at Heyward Allen Toyota. Staff was very courteous and was very reasonable in both my trade and MSRP of the vehicle. This has been my 5th vehicle I’ve purchased from Heyward Allen over the past 11 years. This has been the easiest of them all. Was out the door in 3 hours once I decided to buy.
Just finished purchasing my second vehicle from Heyward Allen Toyota and I’m happy to be a repeat customer. They’ve always treated me professionally and with respect. Meng and Kris in Sales and Kelvin in Finance were all terrific to work with. They went above and beyond to make sure I left with a car and a deal I was happy with. I look forward to continuing to be a happy Heyward Allen customer!
Salesman is really helpful, able to answer all questions about the car, demonstrate how to use the endless technology features of the car, patiently acquire exactly the exterior and interior colors and all features of the car that we requested.
Phil Cross was great! Helped my daughter purchase a car. Explained everything on how to use the new features!
